Refund policy

We can only accept returns if your item is in the same condition that you received it in with the security ribbon and product tags attached and intact. Once the item arrives at our warehouse it will be inspected and you will receive a refund notification if the garment or product is in a satisfactory condition.  Returns should be made within 14 days of you receiving your item and delivery is confirmed by the shipping company .

 

Returns can be actioned via our returns portal

 

Business Address:

MARTHATHEBRAND LTD 15704959

BUSINESS ADDRESS:

22 wenlock road

london

N17gu

Customer service email: marthaeyewear@gmail.com

You can always contact us for any return question at marthaeyewear@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with your store credit.